Privacy Policy

Last Updated February 2, 2015

Curadel, LLC and its subsidiaries Curadel ResVet Imaging, LLC and Curadel Surgical Innovations, LLC (henceforth “CURADEL”) are committed to safeguarding the privacy of our customers and visitors to our websites. This Privacy Policy provides information about the personal information that CURADEL collects from customers and visitors to our websites, the ways in which we use this information, and what choices are available to you before you decide to provide us with any of your information. A link to this policy is placed at the bottom of every CURADEL web page for easy access. We encourage you to carefully read this entire Policy before purchasing our products or using our websites. By purchasing our products or using our websites, you consent to this Policy. If you have any questions or concerns, please e-mail privacy@curadel.com.

Collection, Use, and Disclosure of Personal Information

CURADEL is the sole owner of all information collected during commercial interactions involving CURADEL and from use of CURADEL’s websites. We will not sell, share, or rent this information to any outside parties. We collect information from our customers to process orders and to better serve you with pertinent information, such as order confirmations, order status updates, and reprint requests for publications. The type of information collected includes, without limitation, your name, shipping address, billing address, telephone number, and e-mail address. We also require you to create a username and password for future access to your account and your information. To ensure your user name and password remain confidential, DO NOT share them with anyone.

Remote Diagnostic Services

Many of CURADEL products continuously record and report back diagnostic data about a product to CURADEL to help us plan preventative maintenance and to alert our service team that a problem has arisen. You agree to permit the electronic monitoring and electronic transfer of these data to CURADEL for its sole use in improving product performance. In addition, if you experience problems with CURADEL products or imaging systems, you may contact CURADEL for support. In analyzing and investigating your problem, you may be asked to send information that can assist the CURADEL support team in diagnosing the problem and providing appropriate corrective action. In order to diagnose the problem and/or take the appropriate corrective action, CURADEL may be required to use remote diagnostic tools or take remote control of the operating system and software of your imaging system. This remote customer service will require an internet connection. You agree to allow CURADEL to use remote diagnostic tools and to provide remote diagnostic services when necessary. You also grant CURADEL permission to cancel or shut down the operating system and software of your imaging system via remote diagnostic tools and services if CURADEL, in its discretion, determines that doing so is necessary to protect itself against a threat to its business, products, or intellectual property. You waive the ability to seek or claim damages, monetary or otherwise, arising from or relating to CURADEL’s use of diagnostic tools and services.

Collection and Use of Geodata

Certain CURADEL products, software, or imaging systems have the ability to generate Geodata, which is information about the geographic location of the CURADEL products, software, or imaging you have purchased or are using. You grant CURADEL permission to use this Geodata for internal business purposes only. CURADEL will not voluntarily distribute Geodata to any outside parties.

Registration

Several features of the CURADEL website (including, but not limited to, requesting reprints, downloading protocols, requesting research reagents, data sheets, and placing orders) require completion of a registration form. While completing this registration form you will be required to provide your contact information, which includes your name, e-mail address, telephone number, and street address. This information is used to provide you with important CURADEL services such as automated order status updates via e-mail. It is also used internally to help CURADEL remain compliant with copyright law.

Accessing Your Personal Information

You may change or review your stored account information by clicking the “Edit Profile” link located on the right hand side of every page on the CURADEL website. You must have your username and password in order to access your account. Should you forget your password, you can click on the “Forgot Password” link under the login section on the right hand side of any page and request that your password be sent to you. You will need to know your username and the e-mail address that you used when you registered to reset your password. An e-mail with a new password will be sent to the e-mail address on file. You may change your password at any time by visiting the profile manager. If you do not remember your username, please email privacy@curadel.com and we will respond to you within 24 hours.

Cookies

Cookies are pieces of information stored directly on the computer you are using. Our website employs the use of cookies to collect web analytics such as browser type, time spent on the website, pages visited, and language preferences. This information is used internally to facilitate navigation, display information more effectively, and to personalize your experience while using the website. We may also utilize a session ID cookie to permit CURADEL servers to deliver information you request, such as search results. Session IDs cannot be traced to an individual person or customer name, and are analyzed only in aggregate. We do, however, use cookies to recognize your computer or device, which makes your use of the website easier, such as to remember what is in your shopping cart. As a visitor to our website, you may always change the settings on your web browser to refuse cookies (please see specific instructions from your internet browser), but please be aware that by doing so, certain portions of the CURADEL website may not function as intended. If you do choose to set your browser to refuse cookies, you will receive a warning whenever you visit our website informing you of our use of cookies, and offering you the ability to opt out.

IP Address

“IP” is an acronym for Internet Protocol. An IP Address is a number that is automatically assigned to each device that is part of a computer network accessing the Internet and is determined by your Internet Service Provider (ISP). Whenever a user visits our websites, the IP address is identified and stored in our server log files along with the time of the visit and the page(s) that were visited. We use this information internally to calculate website usage levels, diagnose server issues, and general website administration. Collecting IP Addresses is standard practice on the Internet and is done automatically by many websites.

Security

CURADEL takes your privacy seriously. To ensure that your information is safe, and to prevent unauthorized access or disclosure of your information, CURADEL utilizes reasonable and appropriate physical, technical, and administrative procedures to safeguard the information we collect and process. We retain data only as required or permitted by local law and for a legitimate business purpose. To request that your information be removed from our online databases, please e-mail privacy@curadel.com.

Orders

Curadel ResVet Imaging, LLC and Curadel Surgical Innovations, LLC are both commerce enterprises, and consequently much of the information you provide will be used to fulfill your order. Curadel ResVet Imaging and Curadel Surgical Innovations do not accept payment by credit card and so you will never be required to disclose credit card information to these entities. However, these entities do require banking information necessary to send and receive wire transfers and/or automated clearing house (ACH) transactions.

Product Announcements/Special Offers/Opt Outs

When you register at one of our websites, or anytime thereafter, you will have the option to opt in or opt out of company announcements, product announcements, and special offers. The default at the time of registration is opt in.

Links

Our websites contain links to other websites. Please be aware that CURADEL is not responsible for the privacy practices of non-CURADEL websites. We encourage our users to be aware when they leave our websites, and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies only to information collected by this website.

Children

CURADEL does not sell products for purchase by children. We will not knowingly or intentionally collect personal information via the Internet from children under the age of 18. CURADEL is committed to protecting the welfare and privacy of children.

Changes

If we modify our Privacy Policy, we will post the new statement in its entirety on this page with an updated revision date as well as announce it on the home page of the website for 10 business days. If any of the changes made to the policy are considered by CURADEL, in its sole discretion, to be material, we may utilize other methods of communication, including e-mail or social media, prior to the changes taking place.

Customer Feedback

CURADEL stores all feedback that customers send to us. This feedback is used to better administer and refine our website and is not shared with any outside parties or affiliates. All feedback is subject to the Terms & Conditions [Link] of the Curadel Website. We encourage all users to review our Terms & Conditions before submitting any feedback to us.

Contacting Us

We value your opinion. If you have any comments or questions about our Privacy Policy, or any concerns or complaints regarding our collection and use of your data or a possible breach of your privacy, please send them to the Curadel Privacy Officer at privacy@curadel.com; or you may contact us using the address and phone number listed below. Your requests or complaints will remain confidential. Our representative will contact you within a reasonable time after receipt of your complaint to address your requests or concerns and will assist you to try to find a resolution. We will aim to ensure that your complaint is resolved in timely and appropriate manner.

Curadel, LLC
377 Plantation Street
Worcester, MA 01605 USA
T +1 774 243 9515
F +1 774 243 9517
privacy@curadel.com